Cancellation Policy – GreenGroceries

At GreenGroceries, we aim to deliver fresh and high-quality vegetables to your doorstep. We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be simple and customer-friendly while ensuring fair handling of perishable items.

1. Order Cancellation Before Dispatch

You can cancel your order before it is packed or dispatched.

✔ Full refund will be issued
✔ No cancellation charges

To cancel, contact us immediately at:
📧 creatvergreengroceries
@gmail.com

📞 9949685285

2. Cancellation After Dispatch

Once the order has been packed or dispatched, cancellation is not possible, because fresh vegetables are perishable and cannot be returned to stock.

However, you may still request:

✔ Replacement for damaged items
✔ Partial refund for missing or incorrect items

(See our Refund & Return Policy)

3. Cancellation at Time of Delivery (COD Orders)

If you choose Cash on Delivery, cancellation is allowed only before packing.

If the delivery team has already left with your order:

Cancellation at the door is not accepted
Order will be marked as “Failed Delivery”
Future COD orders may be restricted

4. Cancellation by GreenGroceries

We may cancel an order in rare cases due to:

Unavailability of fresh stock
Incorrect address or unreachable customer
Technical or payment issues
Extreme weather or delivery restrictions

If we cancel your order:
✔ We will notify you
✔ Full refund will be issued (if prepaid)

5. How Refunds Work (For Cancelled Orders)

If cancellation is accepted:

Refund processed within 2–7 working days
Refund method:
- Bank / UPI refund
- Wallet credit
- Coupon code equivalent value

(Processing time depends on your bank/payment provider.)

6. Contact for Cancellations

If you want to cancel your order, please contact:

📧 creatvergreengroceries
@gmail.com

🌐 https://greengroceries.online/