Shipping Policy

At greengroceries, our goal is to deliver fresh vegetables to your doorstep quickly and safely. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing Time

Orders are processed on the same day or next working day, depending on order volume and availability.

Orders placed after cut-off time may be scheduled for the next delivery slot.

Orders are not shipped on public holidays or during unavoidable circumstances.

2. Delivery Areas

Currently, GreenGroceries delivers to selected locations only.
Availability of delivery depends on your pin code and service area.

📍 Please enter your delivery location on the website to check availability.

3. Delivery Timings

Deliveries are usually made between 6:00 AM – 9:00 PM.

Exact delivery time may vary due to traffic, weather conditions, or order volume.

Same-day or next-day delivery may be available in selected areas.

4. Shipping Charges

Shipping charges (if any) will be clearly displayed at checkout before payment.

Free delivery may be offered on orders above a minimum purchase value.

Delivery charges are subject to change without prior notice.

5. Missed or Failed Deliveries

If delivery fails due to:

Incorrect address

Customer unavailable

Phone not reachable

The order may be:

Rescheduled (additional charges may apply), or

Cancelled without refund (for perishable items)

6. Order Tracking

Order confirmation and delivery updates will be sent via SMS / Email / WhatsApp.

Live tracking may be available depending on delivery partner.

7. Packaging & Hygiene

All vegetables are hygienically cleaned and securely packed.

We take utmost care to maintain freshness during transit.

8. Delays & Exceptions

Delivery delays may occur due to:

Extreme weather conditions

Natural disasters

Government restrictions

Technical or operational issues

In such cases, customers will be notified promptly.

9. Damaged or Missing Items

If you receive:

Damaged items

Missing products

Please contact us within 1 hour of delivery with photo/video proof.
We will arrange a replacement or refund as per our policy.

10. Contact Us

For any shipping or delivery-related queries, please reach out to:

📧 creatvergreengroceries
@gmail.com

🌐 https://greengroceries.online/

📞 9949685285